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Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of Duke Health's four hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Occ Summary

Responsible for providing broad strategic and administrative direction for policies, procedures, services, and programs of a multiple-site region within the DHIP network.  The position supervises Health Center Administrators and other clinic leaders. The Regional Director participates in the analysis, planning, and strategy formulation of the ambulatory platform and of enterprise goals. 

Hours:

Monday- Friday: 8am-5pm with on-call responsibility

Work Performed

Provides strategic direction and supports change management to ensure efficient and effective services to meet the needs of patients, clinicians, and staff.  This includes guidance and oversight in areas such as clinical quality, customer service, human capital management, culture and engagement, information systems, process management, finances, and general clinic operations.  

Consults with the hospital and DHIP financial analyst regarding budgetary recommendations for clinic operations. Includes monitoring and verifying the expenditure of budgeted funds and analyzing financial reports, developing strategic and capital proformas, and following through to hold the set budgetary considerations.  Assists the HCA, in collaboration with the clinic medical leadership, in determining the budgetary recommendations for the assigned practices; monitors trends and verifies expenditures and projected revenue. 

Collaborates with the department, provider integration, and other key partners regarding strategic hires and placement. Utilizes capacity dashboards and assists the departments in facilitating optimal clinic utilization among the responsible service lines. 

Evaluates provider access and space utilization, collaborating with the Medical Director and HCA to offer and implement suggestions for improvement including standards for template development, and understand impact to overall service line and budget. Utilizing performance services, clinic activity dashboards, provides improvement progress back to senior leaders.

Provides site leadership and management responsibility over all assigned regions.  Acts as a consultant to the local level leadership for assistance in establishing strong communication lines with employees and providers by proactively sharing information and responding to issues identified. Responsible for identifying areas of coaching and development of local level teams using the many internal resources available throughout DUHS.  

Oversees the experience of patients and team members. Reinforces behavioral standards to ensure excellent work culture amongst all team members, while ensuring the delivery of a remarkable patient experience. Coaches clinic leaders to appropriately manage experience and monitors adherence to feedback response standards. Ensures staff and providers utilize, evaluate, and provide feedback using available technology to enhance the patient experience. Includes working with service line leaders to assimilate all practices within the service line (protocols, standards, employee perks, patient experience).  

Ensures that the clinics in their region maintain high standards of quality and safety.  Closely examines and provides consult to the clinic operations, policies, procedures and documentation to ensure they align with relevant safety guidelines distributed through the DHIP Quality and Safety Office.  

Collaborates with other RDs, service line leaders, and departmental leaders to identify, share, and standardize best practices across all Ambulatory sites. Utilizes the principles, behaviors, and tools of the Duke Quality System, actively leads and participates in tiered huddles. Ensures problems are contained, solved to root, and learnings are shared.

Knowledge, Skills and Abilities

SUPERVISION DUKE ACCOUNTING SYSTEM PERSONNEL PRACTICES ACCOUNTING/BOOKKEEPING DUKE PAYROLL SYSTEM ANALYZE TRENDS PC WORDPROCESSING SOFTWARE PC SPREADSHEET SOFTWARE BUDGET PROJECTIONS INTERVIEWING SKILLS OFFICE PROCEDURES BILLING/COLLECTIONS INSURANCE CLAIMS CORRESPONDENCE PC DATABASE MGT SOFTWARE

Level Characteristics

N/A

Minimum Qualifications

Education

Bachelor's degree required. Master's degree preferred

Experience

Work requires seven years of progressive administrative experience, generally in a hospital, healthcare or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line. A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

Preferred Skills/Background:

Seven years of clinic/practice management or other related healthcare administration experience is required. The experience includes practice operations and financial analyses.

Ideal candidates will have a background in practice operations, which includes patient flow, quality, and safety. In addition, the candidates will have a background that includes financial analysis and a demonstrated understanding of the revenue cycle. The ability to manage complex business and human capital issues and communicate about those issues with physicians, staff, and managers will be necessary for candidates.

Degrees, Licensures, Certifications

N/A

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.