Title: Case Manager Location: Troy, MI (100% Remote) Duration: 13 Weeks Contract (Strong possibility of extension) Shift: Monday-Friday; 8a-5p Pay Range: $35 to $39/hr. on W2 Before applying for this role, please read the following information about this opportunity found below. Job Description: Duties: The Populance Case Manager is an interdependent member of the patient-centered care team responsible for the collaborative practice of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health care needs though communication and available resources to promote patient safety, quality of care and cost-effective outcomes. The Case Manager addresses the needs of patients who have experienced a critical event or diagnosis that requires complex management strategies and/or the extensive use of resources to optimize health outcomes along the care continuum. Skills: Excellent verbal communication and written documentation skills. Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization. Strong problem-solving, analytical, and decision-making skills. Strong computer skills and knowledge. Experience in discharge planning, home health care, rehabilitative medicine, community health or managed care preferred. Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles. Knowledge of medical ethics and legal implications related to case management. Understanding of social determinants of health and their impact on a patient’s wellbeing. Well versed in facilitating community resources to meet the needs of diverse populations. Strong organizational, planning and implementation skills with the ability to handle multiple complex patients’ needs simultaneously. Strong sense of compassion with the ability to successfully advocate for patients and their families. Ability to travel to meet with patients/members as needed in a variety of care settings (specialty appointments, hospital, skilled nursing facilities, etc.) Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Customer Service Policy and summarized below: Communication, Ownership, Understanding, Motivation, Sensitivity, Excellence, Teamwork, Respect. Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities: Be self-directed, Be flexible and committed to the team concept, Demonstrate teamwork, initiative and willingness to learn, Be open to new learning experiences, Accepts and respects diversity without judgment, Demonstrates customer service values. Physical Demands/Working Conditions: Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Education: Bachelor’s degree in nursing or related professional field (i.e., social work, counseling, health education, etc.) or a Master’s degree of Social Work, required. Minimum (3) three years of clinical experience, required. Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license, required. Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association. Required within 3 years of hire.