CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 253-bed hospital serving the fastest-growing area of San Antonio. Specialized care includes orthopedic and surgical care with advanced spine surgery, Intensive Care, complex neurology for treating stroke and other neurovascular issues, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, women’s services, a newborn nursery, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, emergency services, and more. The campus also boasts an Outpatient Imaging Center, an Ambulatory Surgery Center, and four medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. 

Summary:

Coordinator Scheduling Operating Room facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The Coordinator ensures that all data entry is accurate, including demographic and financial information for each account. The Coordinator is responsible for the successful financial outcome of all patient services. The Coordinator communicates directly with patients and families, physicians, and nurses. This Job requires professional appearance, behavior, and good communication skills, along with dependability, flexibility, and teamwork.

This advanced-level position is designed to promote the demonstrated knowledge and competency of the Coordinator Scheduling Operating Room to demonstrate the ability to use good judgment in making independent decisions to resolve customer issues in all routine operations.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.

• SCHEDULING
• Obtains and accurately inputs all required data elements for scheduling and registration, including patient demographics, financial information, guarantor information, and relevant notes associated with the encounter.
• Data fields include but are not limited to: address, employment, insurance info, nearest relative, guarantor, insurance plan, admitting diagnosis, working diagnosis, and physician information.
• Prioritizes and completes scheduling in a consistent, courteous, professional, accurate, and timely manner.
• Review the schedule to ensure accuracy.
• Ensures each patient is assigned only one medical record number.
• Select the appropriate patient type based on the department and services required.
• Documents in account notes.
• Ensures orders are received and are consistent with tests/procedures.
• Confirms schedule with each physician daily; confirms a null schedule.

• CUSTOMER FOCUS
• Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
• Greets patients courteously and professionally.
• Calls patients by name.
• Ask patients if they may have special needs.
• Represents the Surgery department in a professional, courteous manner at ALL times.
• Works with other departments to resolve Scheduling issues in a timely and professional manner.

• ERRORS
• Makes minimal errors in performing scheduling/insurance verification See Error Policy and Procedure for target error rate percentage.
• Utilizes education information to reduce error rates.
• Requests additional education information when necessary.
• Demonstrates ability to select correct insurance plans.

• EDUCATION
• Provides focused education for staff as needed.
• Coordinate new hire training (if needed)
• Assure Healthstream education is completed timely.
• Attends the majority of Direct Connects

• OTHER
• Required to assist the hospital in the event of an internal or external disaster.
• Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change.
• Supports the department in achieving established performance targets.
• Completes required training as needed.
• Performs all other duties as assigned.

Job Requirements:

Education/Skills

• High School diploma or equivalent required.
• Associate degree preferred with emphasis in Health/business-related field.

Experience

• 6 months of scheduling experience preferred.

Licenses, Registrations, or Certifications

• None required.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time