Job Summary: This is a role that entails collecting past due payments and negotiating payment plans while fostering positive relationships with customers.

Key Responsibilities: Collect outstanding payments from customers through various communication channels. Negotiate customized payment arrangements to assist customers in meeting their financial obligations. Maintain accurate and up-to-date records of customer accounts and communicate effectively with the Loan Servicing team. Leverage company resources to provide debt repayment solutions to customers in need.

Required Skills and Qualifications: High School Diploma or equivalent required. At least 2 years of experience in collections, financial services, or phone-based sales/customer service. Contact center experience in the financial services industry is preferred.

Benefits: A competitive compensation package including medical, dental, and vision insurance. A 401(K) plan and company-paid life insurance policy. A tuition reimbursement program and opportunities for professional growth. A wellness program and paid time off.

Company Culture: Our organization prioritizes employee development and well-being, offering a range of benefits and perks to support our team members' success.