Customer Service Twin Farms is seeking a skilled, service-oriented Esthetician to join our luxury spa team. Our spa proudly features Biologique Recherche as our exclusive facial line, and comprehensive training is provided for all facial products and body treatments. This role is ideal for a professional who values precision, discretion, and personalized care while delivering exceptional guest experiences in a refined spa environment. Key Responsibilities Responsibilities include, but are not limited to: Provide customized facials and body treatments in accordance with Twin Farms’ service standards and current licensure

Conduct thorough client consultations to assess skin conditions, identify contraindications, and tailor treatments accordingly

Recommend appropriate treatments, home-care regimens, and retail products based on individual guest needs

Maintain strong product knowledge, including ingredients, protocols, and benefits of Biologique Recherche and other spa offerings

Deliver a consistently warm, professional, and guest-focused experience

Manage appointment timing to ensure services begin and conclude as scheduled

Prepare, clean, sanitize, and reset treatment rooms before and after each service

Adhere strictly to esthetics policies regarding sanitation, chemical usage, equipment care, and universal precautions

Monitor product and supply inventory and communicate needs to management in a timely manner

Maintain accurate client records, treatment notes, and service documentation

Properly care for linens and ensure appropriate replacement between treatments

Participate in required meetings, trainings, and ongoing professional development

Support overall spa operations and assist with additional duties as assigned

Guest Experience & Service Standards Welcome guests warmly and escort them to and from treatment rooms in a professional manner

Answer guest questions with confidence, clarity, and product expertise

Demonstrate a strong commitment to hospitality, discretion, and personalized service

Respond promptly and thoughtfully to guest needs or concerns to ensure complete satisfaction