• Check-in patients;
• Check out patients.
• Provides assistance for patients and/or family members as needed;
• Always provide excellent customer service
• Consistently monitors the schedules to ensure all patients are checked promptly;
• Verify patients' insurances in advance to ensure proper coverage.
• Assesses and evaluates patient flow in the lobbies of all locations;
• Acts as a liaison between the healthcare team and the patients
• Provides technical support for patients in accessing the patient portal;
• Monitors turnaround time for medical records requests.
• Reviews future appointments to minimize errors.
• Processes medical record requests
• Monitors incoming direct messages from outside providers and imports the documents to the patients' electronic charts;
• Monitors and ensures all co-payments and outstanding balances are collected
• Adhere to HIPAA standards

• Patient service-oriented;
• Capacity for high-volume patient interaction
• Good communication skills
• High school education or G.E.D. equivalent
• Previous medical front office experience, preferably two years
• Organizational skills and accuracy required.
• Data entry and telephone communications
• Ability to multitask

PI9b25e3f6717b-31181-38212167