Medical Office Receptionist - Family Care

Per Diem (Less than 20 hours per week)

Monday - Friday: 2 - 3 days

Weekends: 2 - 3/mth

$16.00 - $23.00

Non-Exempt

Medical Office Receptionist- Family Care Benefits:

• Shift Differential
• Closed on major holidays
• Free on-site parking
• Free lunch daily

CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. The Receptionist position will be part of our professional first contact staff. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team and deliver high level of customer service.

Medical Office Receptionist- Family Care Responsibilities:

• Acknowledges and greets patients as they approach the desk.
• Reviews and updates all demographic/insurance information.
• Collects co-pays and balances as needed and enters payment into patient account. Balances cash drawer at the end of shift.
• Responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner. Routes calls appropriately taking accurate and complete phone messages when necessary.
• Schedules, cancels, or reschedules appointments when necessary.
• Documents clinical messages in EMR based on established policy and procedures. Responsible for accurate documentation, reporting, and responses to patients relative to health issues.
• Follows established scheduling protocols and directs clinical concerns to the appropriate providers staff for triage.
• Performs a variety of clerical duties including preparing mailings, filing, faxing, scanning and photocopying.
• Maintains confidentiality at all times following the HIPAA guidelines.

Medical Office Receptionist - Family Care Education/Experience:

• High school diploma or general education degree (GED) required; one to two years of college preferred.
• Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.
• Demonstrated knowledge of medical terminology and procedures.
• Knowledge of medical insurances and various policies/requirements necessary to obtain verifications.

High school diploma or general education degree (GED) required; one to two years of college preferred.

Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.

Demonstrated knowledge of medical terminology and procedures.

Knowledge of medical insurances and various policies/requirements necessary to obtain verifications.

CNY Family Care, LLP was founded in 1999 with the goal of providing compassionate and professional medical care. We are a Family Oriented Medical practice with Physicians, Physician Assistants, Nurse Practitioners and Diabetic Educators. CNY Family Care takes a team approach to meeting the medical needs of our patients through compassion, respect, and professional care. We are available for our patients when they need us. We partner with our patients to provide a proactive approach to medical care, which improves their quality of life.



One of our main goals at CNY Family Care, LLP is to provide all of our patients with continuous and comprehensive health care. As part of this care model, we ask all of our patients to select one personal physician. This PCP/Primary Care Physician will maintain an ongoing relationship with the patient and will then always be in charge of their care. They will oversee the care team that consists of nurses, Nurse Practitioners, Physician Assistants and Diabetic Educators who might interact with the patients when they visit the office. Our care team will work towards ensuring that the patients receive the appropriate age-related preventative testing and treatment as well as the latest evidence-based treatment (proven and documented) for their individual medical condition(s).



We continue to grow and expand our services in order to meet the demands of our patient population.

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