Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

We are currently seeking a full-time Certified Medical Assistant to provide medical and clerical support to the medical department.

Hours: Monday - Friday; 8:00am - 4:00pm; with some flex Tuesday evening hours; 4:00pm - 8:00pm

Essential Duties and Responsibilities:

• Provide administrative and clinical support.
• Provide excellent customer service to patients including, greeting them as they arrive for appointments.
• Schedule appointments for patients as needed.
• Maintain and provide excellent communication with medical providers.
• Obtain prior authorizations for medications and treatments for clients.
• Enroll clients in drug assistance programs; check in medication when it arrives.
• Work with pharmaceutical companies to obtain sample medications.
• Answer and/or triage patient calls and communicate with appropriate practitioner/provider follow up within allotted time frame as outlined in agency standards.
• Obtain vital signs.
• Follow up on requested labs to facilitate communication with the doctor and the client.
• Assist and provide support for the clinical and/or administrative staff within your scope of practice.
• Participate in agency-wide projects and staff development; comply with policies and procedures of agency; perform other related duties as assigned.
• Perform other duties as assigned.

Specific/Individual Competencies:

• Professional approach with all consumers and contacts within and outside the Center.
• Abides by agency and/or professional code of ethics.
• Strives to continuously improve own and agency operations.

Organizational Competencies:

• Demonstrate knowledge of the agency mission, vision, goals and philosophy as well as the policies and procedures.
• Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process.
• Demonstrate consistent professionalism.
• Demonstrate teamwork.
• Abide by the agencies and/or professional code of ethics.

• Must have an active Medical Assistant license/certification that is verifiable through a registry or association of Medical Assistants.
• Prior experience with the SPMI population preferred

EOE/M/F/H/V

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