POSITION SUMMARY/RESPONSIBILITIES

Under the direction of the Vice President or designee, is responsible for the daily operations of the department and other ancillary functions within University Health. Provides leadership to assigned staff in order to accomplish department operational needs. Coordinates activities and provides support as needed. Develops and oversees programs to support in-patient care coordination and guides transitional services post hospital discharge with community based resources to support the social and environmental needs of the patients and their families. Identifies opportunities for improvement based on best practice and proactively reaches out to appropriate leadership to communicate findings and initiate needed changes. Provides strong leadership to foster and promote a comprehensive culture of excellence regarding patient experience and quality system wide. Promotes the University Health strategic plan.

EDUCATION/EXPERIENCE

Bachelor's degree in nursing, social work, or in a health science related field is required. Master's degree in nursing, social work, business, communications, or in a health science related field is strongly preferred. A minimum of three years' experience in case management/care coordination is required. A minimum of three years recent management experience is required. Previous nursing, or social work clinical inpatient experience is required. Previous experience in outcomes, case management, care coordination, transitions of care, utilization management, and managed care is preferred. Additional experience in a broader field where customer service, communication, negotiation and supervisory skills have been developed is preferred.

LICENSURE

Current license to practice professional nursing issued by the Board of Nurse Examiners for the State of Texas is required when applicable.