Summary:

This position requires the skills and knowledge to provide direction, leadership, and accountability for Medical Assistants. Under general supervision, performs a wide variety of direct, technical nursing care functions for acute, sub-acute, convalescent and chronic patients in accordance with nursing care plans and physicians' orders. Referral Coordinator who is responsible for coordinating all patient referrals and processes all requests for referral authorizations. Must be able to work cooperatively as a team member and demonstrate behaviors of trust and respect toward others, including clinical support associates, non-clinical support associates, resident/faculty physicians, hospital associates, and management.

Responsibilities:

• Identify routine, urgent, or emergency situations and follow procedures related to scheduling and obtaining proper referral/authorization for treatment.
• Greet all patients as they arrive in a friendly, courteous, and professional manner; Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service. Show concern for patient problems and ensure the comfort of the patient while waiting to be registered or seen by the provider. Document in the computer system all necessary demographic, insurance, and financial information. Compile or retrieve scheduled reports from the computer system.
• Assist physicians by preparing patients for an examination/treatment/procedure, assessing the patient's condition by documenting the patient's history, vital signs, chief complaints, etc. Procedures may include, but are not limited to, EKG, stress tests, casting, cast removal, suturing, Point of Care Testing, etc. Performing care coordination activities with patients, including but not limited to chronic care management and transitional care management services.
• Expedites the flow of authorization requests through the Managed Care System. Prepares requests for authorization of services by ensuring form completion, eligibility, verification, benefits, etc. Accurately enter referral information into the computer system with a thorough understanding of the correct system codes (type, status, procedure, etc). Performs care coordination activities, which include but are not limited to notifying patients and providers of authorization decisions and maintaining accurate tracking of services, including follow-through on the status of referrals. Coordinate the initiation of specific home health services, DME services, diagnostics, etc.
• Administer specified medication (orally, intradermal, subcutaneous, or intramuscular injection) and note time and amount in patient's chart. Observe each patient and report adverse reactions to medication or treatment to the medical personnel in charge.
• Dress wounds, apply compresses, ice bags, and hot water bottles. Assemble and use such equipment as catheters and oxygen suppliers.
• Collect samples such as urine and sputum from patients for testing. Perform routine laboratory tests on samples.
• Sterilize equipment and supplies by following clinic policy. Maintains the cleanliness of the facility, exam rooms, and instrumentation per practice and OSHA policies. Prepare exam rooms with the necessary instruments.
• Order supplies per clinical standards.
• Document all incidents according to mandated rules and regulations and properly dispose of contaminated and disposable items.
• Lead the Medical Assistants in each clinic in improving patient flow. Monitor workflow to ensure efficiency and timeliness. Initiate staffing changes and direct work tasks as necessary to manage fluctuating volumes.
• Demonstrates competence to perform assigned responsibilities in a manner that meets the age-specific and developmental needs of members served by the department.
• Appropriately adapts to assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, age-specific and other developmental needs of each member served.
• Perform other duties as assigned.

Requirements:

• Graduate from an accredited school of practical nursing or vocational nursing required 
• LVN License in state of employment or compact required 
• BLS required 

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time