Medical Assistant Lead (Full-Time)

The Insomnia and Sleep Institute of Arizona

We are seeking a dedicated and experienced Medical Assistant Lead to guide and support our team of medical assistants. This full-time leadership role is integral to ensuring a seamless, compassionate, and efficient patient care experience. You will be responsible for overseeing daily clinical operations, optimizing workflows, and mentoring team members to uphold the highest standards of care.

About the Role

As a Medical Assistant Lead, you will serve as a bridge between clinical staff and management, playing a key role in enhancing both team performance and patient satisfaction. Your proactive approach and commitment to continuous improvement will help drive operational excellence and support our mission to make healthcare more accessible and patient-centered.

Who You Are

• A collaborative healthcare professional who thrives in a team-based environment.
• A proactive problem-solver who adapts easily to change and takes initiative.
• A strong communicator and natural leader who fosters a positive, supportive team culture.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting.

Key Responsibilities

• Team Leadership: Mentor and support medical assistants, promoting a culture of collaboration, accountability, and excellence.
• Clinical Support: Perform routine medical assistant duties to stay connected with frontline care and patient needs.
• Workflow Optimization: Partner with cross-functional teams to streamline processes and improve patient flow.
• Quality Assurance: Monitor team performance and ensure compliance with clinical protocols and quality standards.
• Care Coordination: Manage pharmacy communications, referrals, and follow-ups to ensure continuity of care.
• Patient Support: Assist patients in navigating their care, including scheduling appointments with specialists and accessing available resources.
• Communication Liaison: Serve as a key point of contact between medical assistants, clinicians, and leadership.
• Training & Development: Lead onboarding and training for new team members, ensuring readiness and excellence in care delivery.
• Reporting: Provide regular updates on team performance and operational metrics to leadership.

Qualifications

• Certified Medical Assistant (CMA, RMA, or equivalent).
• Minimum of 5 years of experience as a medical assistant, with at least 2 years in a leadership or supervisory role.
• Bilingual in Spanish is a plus.
• Willingness to work across multiple office locations as needed.
• Strong organizational and time management skills with a keen eye for detail.
• Excellent interpersonal and communication skills.
• Ability to work independently while maintaining a collaborative team mindset.
• Proficiency with EHR systems, telemedicine platforms, and general office software.
• Commitment to patient confidentiality and HIPAA compliance.